1. General Policy

At Growofy, we strive to provide the highest quality services to our clients. However, due to the nature of digital marketing and consulting services, our refund policy is strictly defined below.

2. Non-Refundable Services

Certain services are inherently non-refundable:

• **Ad Spend:** Any budget spent directly on advertising platforms (Meta, Google, etc.) is paid directly to the platform and cannot be refunded by Growofy under any circumstances.
• **Service Retainers:** Monthly management fees are charged for the time and expertise allocated to your account. Once work has commenced for a billing cycle, the retainer for that period is non-refundable.
• **Website Development:** Payments made for custom development work (milestone-based or upfront) are non-refundable once the corresponding phase of work has begun.

3. Cancellation Policy

Clients may cancel their service agreement with a required notice period as outlined in their specific contract (typically 30 days). Cancellations must be submitted in writing via email to growofy@gmail.com.

4. Refund Eligibility

Refunds may be considered only if:

• Services paid for were not commenced or delivered.
• A duplicate payment was made in error.
• Growofy explicitly failed to deliver the scope of work outlined in the agreement, subject to review and mutual agreement.

5. Dispute Resolution

If you are unsatisfied with our services, please contact us immediately. We are committed to resolving issues amicably and ensuring client satisfaction whenever possible.